VoIP Solutions for Melbourne Businesses

Business Voice provides superior VoIP quality, reliability, and flexibility for customers in need of an intuitive easily deployed solution. Experience a pure cloud communications solution that streamlines and simplifies your operations. Business Voice is the ultimate cloud communications platform for any business in need of seamless, ultra-flexible connectivity.

Features and Benefits

Pure Cloud Architecture

Business Voice is Star2Star's pure cloud deployment platform. Designed for businesses that want peerless call quality, communications flexibility, and exceptional system support, Business Voice is the perfect, zero-hardware option.

Intuitive Management

Business Voice is a user-friendly platform that prioritizes the user experience with intuitive management controls. Users can navigate to their critical communications tools with ease to stay connected, efficient, and productive.

Multi-Location Flexibility

Business Voice optimizes your operations from one location to many. All phones are connected and operate as a single system allowing for direct extension dialing, seamless call transfers, ring groups, call queues, and more.

Proprietary Network Backbone

Business Voice is run on our proprietary private backbone, a redundant, reliable, and secure communications network for your mission-critical communications. We built our architecture with your business in mind to help support you with ultra-reliable, high-quality communications.

Remote work is here to stay. Offering effective remote work solutions is critical for your business.

• Today's workforce expects it

• Keeps your business running in urgent situations

• Provides a more satisfied and productive workforce

• Saves money for both the company and the employee

Savings For New and Existing Customers

New Customers

• Get up to 5 free months of service

• Solution available for as low as $8.99/user/month

Existing Customers

• Seamless upgrades and options to fit your needs

• Up to 70% savings on remote working functionality

Reliable and Flexible Connectivity From Anywhere

Our Remote Work package has everything you need to keep your organization productive and thriving. Voice, collaboration, and video conferencing functionality keeps your organization connected. Always. Regardless of where they are.

Cloud-based Business Voice

• Intelligent call routing and failover

• Auto attendants, voicemail, and Find Me/Follow Me call forwarding

• Desktop and mobile softphones

Collaboration

• Persistent team messaging with individuals and group channels

• Integrated voice and video conferencing

• File sharing and management

• Productivity tools

Digital Fax

• Empower your remote workforce with analog, digital, and mobile faxing solutions

• Digital Fax adds reliable, cloud-based faxing to your communications system

• Mobile Fax allows Digital Fax users to send and receive faxes on their mobile device

• Analog Fax is an innovative way to send and receive faxes using your existing analog fax machine via an ATA device

Team Hub

• Nerve center for collaboration, teamwork, and hyper-productivity

• Let go of email with the ability to message in channels and groups

• Bring together internal and external members via chats, video meetings, screen sharing, and more

• Share and collaborate with files and other content

• Make work more productive with tasks, notes, integrations, and more

Text Messaging

• Seamless, single number service and texting between your business number and US-based, SMS/MMS-ready phone numbers

• Support for two-way text messages, attachments, and hyperlinks

• Desktop and Mobile versions for text messaging capabilities from any device

• Shared contacts, persistent message histories, and intuitive controls

Video Meetings

• Host and participate in online meetings from any device

• Enhanced security and flexibility over competitor solutions

• Share screens simultaneously

• Manage attendees with virtual lobby controls

Minimize travel costs, and maintain face-to-face contact with our video conference solution, Video Meetings. Unlike other video conferencing tools, Video Meetings is entirely browser-based and requires zero downloads to use. Joining an online meeting is as simple as clicking a meeting website link on your desktop, mobile, or tablet device, whether you are an internal or external guest.

Features

• Online Meeting Accessibility Via Any Device: Computer, Laptop, Tablet and Phone

• Supports Web, Full HD Video and Dial-in Users

• Seamless, Browser-based Videoconferencing Access

• Personal Meeting Room IDs For All Registered Users

• Share Any Content: Video Clips, Audio, Documents, Presentations and More

• Simultaneous Screen Sharing During Video Meetings

• Robust Scheduling

• Virtual Lobby and Host Management Of Attendee List

• Audio, Screen, Microphone, Touch To Talk, Camera Toggling and More Controls

• Instant Videoconferencing Meetings From Anywhere With Anyone

• Secure Voice, Video and Screen Sharing From Any Device

• Seamless Integration With Team Hub

Text Messaging is an SMS/MMS application that allows users to communicate via text messages to mobile phones of customers or other business contacts. It provides seamless communications with single number service using employee desk phone numbers or other designated lines when communicating via texting.

Features and Benefits

Two-Way Messaging

Text Messaging provides two-way messaging capabilities between any US, SMS/MMS-ready phone numbers. The application supports SMS and MMS text messages, attachments, and hyperlinks.

Shared Contacts

Text Messaging automatically populates your contacts list with existing contacts from Desktop Softphone. This feature keeps your contacts list updated in real-time, without duplicating entries. Text Messaging also allows contact imports from Google, Outlook, and CSV files.

Persistent Message History

Messages are securely maintained in our cloud, allowing users to access their messages on any device with Text Messaging installed. This prevents loss of message history and important information with the ability to maintain access on new devices or if a device crashes.

Intuitive Controls

Users can login to Text Messaging using their Star2Star single sign-on credentials, turn alerts on or off, search messages with the built-in search tool, manage settings, upload or backup contacts, and more!

We offer advanced contact center solutions for everyday communications to full-scale call center needs.

Contact Center

Contact Center is our exclusive, full-featured call center that delivers advanced call routing, management, and reporting with a simple, web-based platform. Operate Contact Center seamlessly across all of your locations, and administer queues and agents for hundreds of users if needed.

Features

• Agent login/logout

• Skill-based ring strategies

• Flexible queuing configurations

• Agent barge, monitor, and whisper functionality

• Real-time displays (optional)

• In-depth reporting (optional)

• Optional cloud-based recordings of agents' inbound calls for quality assurance or archival purposes

• Implement to any existing Star2Star system without additional hardware

Service Insight

Designed for internal, departmental call center needs, Service Insight provides key insights into customer service data. No matter who your customers are speaking to when they engage with your company, Service Insight will provide your staff with everything they need to know to ensure a seamless, enjoyable experience.

Your business is wherever you go; it’s at the office, on your laptop at home, and even on your mobile phone. The ability to communicate on the go and access your critical documents securely is more important than ever. In order to keep up, you need a workspace solution that goes wherever you do.

Our Desktop-as-a-Service solution provides cloud-optimized virtual apps and desktops, storage, and anywhere, anytime access to your desktop with the device of your choice.

Your Applications, When And Where You Need Them

Unifying your communications goes hand-in-hand with optimizing your operations and end-user tools. Desktop-as-a-Service is a virtual desktop solution that integrates your office workspace with your communications and collaboration platform, allowing you to stay connected to every tool you need to be productive from anywhere.

The Industry's Only Citrix Ready UCaaS Partner

Our unique partnership with Citrix allows us to package our award-winning Business Voice system, including multiple UCaaS applications such as Video Meetings and Text Messaging, with the Citrix Virtual Apps and Desktop solution to create a one-of-a-kind user experience. This solution allows businesses to easily deploy a virtual desktop with all the productivity applications they need including our industry-leading UCaaS solution, Business Voice, in a high quality, consistent, and secure manner that ensures an unparalleled user experience.

Multi-device Access

With the ability to login to your virtual workspace from any device, you will never have to transport your office equipment or worry about not having access to critical files. Desktop-as-a-Service offers a seamless user experience across your phone, tablet, computer, and more!

Built-in Security

Security is our number one priority for all of our cloud solutions, especially where your private data is concerned. Desktop-as-a-Service leverages cloud storage, multi-factor authentication, encryption, and context-based access controls to keep your desktop and data safe no matter where your access point is. Our security features also reduce the risk of intrusion and security breaches with centrally secured apps and desktops to eliminate VPN holes.

Adaptive Desktop

The Desktop-as-a-Service workspace adapts to your environment and acts as an extension of your network. When you’re logged in, the connection is constantly monitored for uptime and security.

Vertical-specific Customization

Every business is unique and requires its own set of workflow tools. With Desktop-as-a-Service, you can customize the applications that come with your workspace to fit your operations needs. We can create application packages for any vertical including healthcare, finance, government, manufacturing, and more.

Multiple User Account Types

We provide applications, pooling, and multi-user access models to suit your budget and company structure.

Application Agnostic

Desktop-as-a-Service is built to work with apps from any vendor including Windows, Linux, SAP, Apple/iOS, and more.

Microsoft Exchange Online - Add-On Purchase

If you want to maximize your Desktop-as-a-Service portfolio, add Exchange Online by Microsoft for powerful, enterprise email, and calendaring. Exchange Online adapts to the way you work with intelligent inbox and calendar features.

Desktop Softphone for Desktop Integration

You can integrate Desktop-as-a-Service with Desktop Softphone to maximize your efficiency and transform your workspace into a fully-featured phone. Manage your calls as you would with your physical deskphone through Desktop-as-a-Service while staying connected to the rest of your apps.

Star2Star Application Framework Integration

Star2Star’s Application Framework houses your end-to-end tools for seamless communications. Integrate Desktop-as-a-Service with the application framework to leverage your Star2Star system as part of your workspace and seamlessly access the Activity, CRM Contact Sync, Digital Fax, and Receptionist Console applications.

Our portfolio includes a cutting-edge SD-WAN solution, giving you the power to optimize your network speed, quality, and reliability. Unify your communications with technology that adapts to the way you do business

Software-Defined Wide Area Networking (SD-WAN) technology enhances your communications experience. The power of SD-WAN allows you to improve your network performance with customized traffic routing, network visibility, user-level controls, and more.

Features and Benefits

Cloud, Voice, and Data Optimization

Prioritize your network usage for cloud-based applications, voice services, and data needs. With SD-WAN, your mission-critical communications will leverage the fastest and most reliable connections available at all times.

Customized Network Usage

Intelligent Load Balancing automatically identifies your application usage patterns and their performance needs. The load balancing algorithm combines this with real-time bandwidth and connectivity data to customize your network usage for your business’ exact needs.

Quality-of-Service (QoS) On Any Network

SD-WAN provides built-in QoS by prioritizing VoIP and real-time traffic needs across any internet connection including broadband, cable, and Wireless. The QoS features are bi-directional for enhanced functionality and dynamically adapt to varying bandwidths and traffic demands.

Uninterrupted Service

Rely on consistent, uninterrupted service with intelligent failover features. SD-WAN seamlessly maintains application sessions and connections even when one or more of the physical network connections experiences outages, packet loss, latency, jitter, or congestion.

Direct Peering With 150+ Cloud Apps

Optimal user experiences are emphasized with direct interconnections to hundreds of your favorite cloud applications including Amazon Web Services, Google, Apple, Microsoft Windows, Salesforce, Rackspace, Dropbox, and many more.

Plug and Play Installation

Implementing SD-WAN is simple and easy. If it does not come built-in with your Star2Star solution, you can opt to integrate SD-WAN capabilities in less than five minutes. SD-WAN works with any internet connection, supports up to 4 ISPs, and is designed to be transparent to any firewall and cloud application so you can maintain your provider, security, and compliance.

Each Business Voice+ system includes a StarBox^® Voice Optimized SD-WAN that connects to one of our data centers. This tool allows us to manage and monitor the quality of your phone system and helps us guarantee 99.999% reliability and substantial costs savings.

Features

All 3 models are equipped with the same interface and feature set:

• Voice Optimized SD-WAN controls and prioritization

• Edge traffic shaping for voice and data

• Unparalleled visibility and adaptation to network changes

• Flexible networking configuration with dual WAN ports for Automatic WAN failover

• VoIP gateway and local survivability

• Secure, always-on call recording

• Zero admin, centrally managed

• Manage multiple locations from a single screen

• Integrated 24/7/365 monitoring and remote management

• All solid state, low power consumption (as low as 6W)

• Long life, high reliability