!--' , !--'OverviewImage!--' : !--'!--' , !--'Type!--' : !--'Overview!--' , !--'PageFilter!--' : !--'Overview!--' }{ !--'DisplayName!--' : !--'Business Voice!--' , !--'Link!--' : !--'Business Voice!--' , !--'Copy!--' : !--'
Business Voice provides superior VoIP quality, reliability, and flexibility for customers in need of an intuitive easily deployed solution. Experience a pure cloud communications solution that streamlines and simplifies your operations. Business Voice is the ultimate cloud communications platform for any business in need of seamless, ultra-flexible connectivity.
Features and Benefits
Pure Cloud Architecture
Business Voice is Star2Star's pure cloud deployment platform. Designed for businesses that want peerless call quality, communications flexibility, and exceptional system support, Business Voice is the perfect, zero-hardware option.
Intuitive Management
Business Voice is a user-friendly platform that prioritizes the user experience with intuitive management controls. Users can navigate to their critical communications tools with ease to stay connected, efficient, and productive.
Multi-Location Flexibility
Business Voice optimizes your operations from one location to many. All phones are connected and operate as a single system allowing for direct extension dialing, seamless call transfers, ring groups, call queues, and more.
Proprietary Network Backbone
Business Voice is run on our proprietary private backbone, a redundant, reliable, and secure communications network for your mission-critical communications. We built our architecture with your business in mind to help support you with ultra-reliable, high-quality communications.
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This innovative solution is powered by Star2Star's unique cloud architecture which includes the on-premise StarBox® Voice Optimized SD-WAN and cloud-based network backbone components. Business Voice+ offers guaranteed 99.999% uptime, built-in business continuity, and voice-optimized call routing and controls for end-to-end communications support.
Business Voice+ also scales from small to enterprise businesses and provides a complete suite of advanced UC features designed to boost productivity while reducing costs. Custom development and integration is available to create the ideal communications system for your unique workflows.
Business Voice+ Includes:
Unified voice, video, mobile, chat, fax, conferencing, presence management, and more
SD-WAN voice-optimized call routing and controls plus site survivability
Built-in business continuity features including continuous monitoring, disaster avoidance, and recovery
Multiple levels of failover including mobile phones, voicemail-to-email, and 4G LTE
Custom and turnkey integration options with the Integration Studio platform
Dynamic scalability for small to enterprise offices
Remote work is here to stay. Offering effective remote work solutions is critical for your business.
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Today's workforce expects it
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Keeps your business running in urgent situations
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Provides a more satisfied and productive workforce
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Saves money for both the company and the employee
Savings For New and Existing Customers
New Customers
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Get up to 5 free months of service
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Solution available for as low as $8.99/user/month
Existing Customers
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Seamless upgrades and options to fit your needs
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Up to 70% savings on remote working functionality
Reliable and Flexible Connectivity From Anywhere
Our Remote Work package has everything you need to keep your organization productive and thriving. Voice, collaboration, and video conferencing functionality keeps your organization connected. Always. Regardless of where they are.
Cloud-based Business Voice
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Intelligent call routing and failover
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Auto attendants, voicemail, and Find Me/Follow Me call forwarding
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Desktop and mobile softphones
Collaboration
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Persistent team messaging with individuals and group channels
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Integrated voice and video conferencing
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File sharing and management
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Productivity tools
Digital Fax
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Empower your remote workforce with analog, digital, and mobile faxing solutions
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Digital Fax adds reliable, cloud-based faxing to your communications system
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Mobile Fax allows Digital Fax users to send and receive faxes on their mobile device
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Analog Fax is an innovative way to send and receive faxes using your existing analog fax machine via an ATA device
Team Hub
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Nerve center for collaboration, teamwork, and hyper-productivity
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Let go of email with the ability to message in channels and groups
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Bring together internal and external members via chats, video meetings, screen sharing, and more
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Share and collaborate with files and other content
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Make work more productive with tasks, notes, integrations, and more
Text Messaging
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Seamless, single number service and texting between your business number and US-based, SMS/MMS-ready phone numbers
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Support for two-way text messages, attachments, and hyperlinks
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Desktop and Mobile versions for text messaging capabilities from any device
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Shared contacts, persistent message histories, and intuitive controls
Video Meetings
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Host and participate in online meetings from any device
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Enhanced security and flexibility over competitor solutions
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Share screens simultaneously
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Manage attendees with virtual lobby controls
Nerve Center For Collaboration, Teamwork and Hyper-productivity
Team Hub is our cutting-edge team collaboration software platform for hyper-productivity. It’s a one-stop-shop for all your communication needs. Here’s how you can leverage Team Hub at your business:
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Let go of email with the ability to message in channels and groups. Bring together internal and external members
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Share and collaborate with files and other content
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Make work more productive with tasks, notes, and other productivity solutions
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Connect more deeply with video meetings and screen sharing
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Use built-in workflow tools to streamline your daily activities
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Integrate your toolkit of solutions into one business productivity and collaboration platform
Contact us to learn more about Team Hub and how it can help you drive teamwork, productivity, and streamline your team’s efficiency.
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Features
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Online Meeting Accessibility Via Any Device: Computer, Laptop, Tablet and Phone
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Supports Web, Full HD Video and Dial-in Users
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Seamless, Browser-based Videoconferencing Access
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Personal Meeting Room IDs For All Registered Users
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Share Any Content: Video Clips, Audio, Documents, Presentations and More
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Simultaneous Screen Sharing During Video Meetings
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Robust Scheduling
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Virtual Lobby and Host Management Of Attendee List
-
Audio, Screen, Microphone, Touch To Talk, Camera Toggling and More Controls
-
Instant Videoconferencing Meetings From Anywhere With Anyone
-
Secure Voice, Video and Screen Sharing From Any Device
-
Seamless Integration With Team Hub
Extend the capabilities of your phone system to your desktop, laptop, and mobile devices with our Desktop Softphone and Mobile Softphone applications.
Our softphone extensions empower remote and on-the-go workers, keeping them productive anywhere, anytime.
Features
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See the status of teammates with presence indicator alerts (green for available, red for busy, yellow for ringing, and blue for dialing)
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Quick dial frequently called numbers with your Favorites List
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Place calls outside of your organization with Contacts List Integration
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One-touch access to voicemail
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Call transfer
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Conference calling for on-the-fly meetings
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Secure user authentication
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Calls can be placed over 3G/4G networks
Text Messaging is an SMS/MMS application that allows users to communicate via text messages to mobile phones of customers or other business contacts. It provides seamless communications with single number service using employee desk phone numbers or other designated lines when communicating via texting.
Features and Benefits
Two-Way Messaging
Text Messaging provides two-way messaging capabilities between any US, SMS/MMS-ready phone numbers. The application supports SMS and MMS text messages, attachments, and hyperlinks.
Shared Contacts
Text Messaging automatically populates your contacts list with existing contacts from Desktop Softphone. This feature keeps your contacts list updated in real-time, without duplicating entries. Text Messaging also allows contact imports from Google, Outlook, and CSV files.
Persistent Message History
Messages are securely maintained in our cloud, allowing users to access their messages on any device with Text Messaging installed. This prevents loss of message history and important information with the ability to maintain access on new devices or if a device crashes.
Intuitive Controls
Users can login to Text Messaging using their Star2Star single sign-on credentials, turn alerts on or off, search messages with the built-in search tool, manage settings, upload or backup contacts, and more!
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Extending the capabilities of your communications system should be straightforward, requiring minimal effort. To help our customers get the most out of their enterprise communications and collaboration solutions, we have created packaged applications for our most requested functionalities.
Urgent Notification
The Urgent Notification packaged application allows Star2Star system administrators to send notifications regarding urgent calls to designated text and email endpoints.
Use Cases
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Security Threats, Lockdowns and Crime
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Severe Weather and Related Cancellations
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Building, Facility and Campus Closures
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Internet, Phone, Or Other System Outages
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Fire Drills and Evacuations
Mass Notification
The Mass Notification packaged application enables multimodal notification capabilities for any number of recipients to receive mass notifications via text and/or email, take secondary actions, and more.
Use Cases
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School Closures and Weather Delays
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Marketing Messages
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Bill Reminders
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Events Updates and Reminders
-
Fleet and Transportation Management
-
Employee Collaboration
Employee Alerts
The Employee Alerts packaged application allows Star2Star system administrators to send alerts via email and SMS text messaging to all employees or designated groups.
Use Cases
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Office Closures and Delayed Openings
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Alternate Work Schedules
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COVID-19 Impact Information
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HR Updates and Reminders
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Last-minute Reminders
CRM Integration
The CRM Integration packaged application integrates Star2Star solutions with CRM platforms to support click-to-call, inbound screen pops, and call detail tracking features.
Features and Benefits
-
Eliminate and/or minimize manual data entry and improve visibility
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Enable real-time screen pops via CRM for incoming and outgoing calls
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Automatic call logging via CRM eliminates the need for manual call activity tracking
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Allows users to Click-to-Call contacts from CRM screens
We offer advanced contact center solutions for everyday communications to full-scale call center needs.
Contact Center
Contact Center is our exclusive, full-featured call center that delivers advanced call routing, management, and reporting with a simple, web-based platform. Operate Contact Center seamlessly across all of your locations, and administer queues and agents for hundreds of users if needed.
Features
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Agent login/logout
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Skill-based ring strategies
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Flexible queuing configurations
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Agent barge, monitor, and whisper functionality
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Real-time displays (optional)
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In-depth reporting (optional)
-
Optional cloud-based recordings of agents' inbound calls for quality assurance or archival purposes
-
Implement to any existing Star2Star system without additional hardware
Service Insight
Designed for internal, departmental call center needs, Service Insight provides key insights into customer service data. No matter who your customers are speaking to when they engage with your company, Service Insight will provide your staff with everything they need to know to ensure a seamless, enjoyable experience.
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Service Insight is our cloud-based customer service solution designed to elevate the customer engagement experience by providing in-depth customer analytics to every department. It provides the infrastructure for all employees in your organization to help optimize customer experience and engagement with your brand, allowing you to base business decisions on customer analytics.
Features
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Cloud-based Deployment
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Web-based Agent Desktop
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Full-featured Auto Attendant and Unlimited Queues
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Supports Remote Customer Service Professionals
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Supervisor Heads Up Display
-
Supervisor Agent Monitoring
-
Queue Monitoring and Dashboards
-
Post-call Review
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Net Promoter Score (NPS)
-
Historical Data and Trend Analysis Call Center
-
Queue Creation Wizard Tool
Star2Star’s Service Insight is the customer service solution that will elevate your customer engagement and brand experience. Learn more about Service Insight today!
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Our Desktop-as-a-Service solution provides cloud-optimized virtual apps and desktops, storage, and anywhere, anytime access to your desktop with the device of your choice.
Your Applications, When And Where You Need Them
Unifying your communications goes hand-in-hand with optimizing your operations and end-user tools. Desktop-as-a-Service is a virtual desktop solution that integrates your office workspace with your communications and collaboration platform, allowing you to stay connected to every tool you need to be productive from anywhere.
The Industry's Only Citrix Ready UCaaS Partner
Our unique partnership with Citrix allows us to package our award-winning Business Voice system, including multiple UCaaS applications such as Video Meetings and Text Messaging, with the Citrix Virtual Apps and Desktop solution to create a one-of-a-kind user experience. This solution allows businesses to easily deploy a virtual desktop with all the productivity applications they need including our industry-leading UCaaS solution, Business Voice, in a high quality, consistent, and secure manner that ensures an unparalleled user experience.
Multi-device Access
With the ability to login to your virtual workspace from any device, you will never have to transport your office equipment or worry about not having access to critical files. Desktop-as-a-Service offers a seamless user experience across your phone, tablet, computer, and more!
Built-in Security
Security is our number one priority for all of our cloud solutions, especially where your private data is concerned. Desktop-as-a-Service leverages cloud storage, multi-factor authentication, encryption, and context-based access controls to keep your desktop and data safe no matter where your access point is. Our security features also reduce the risk of intrusion and security breaches with centrally secured apps and desktops to eliminate VPN holes.
Adaptive Desktop
The Desktop-as-a-Service workspace adapts to your environment and acts as an extension of your network. When you’re logged in, the connection is constantly monitored for uptime and security.
Vertical-specific Customization
Every business is unique and requires its own set of workflow tools. With Desktop-as-a-Service, you can customize the applications that come with your workspace to fit your operations needs. We can create application packages for any vertical including healthcare, finance, government, manufacturing, and more.
Multiple User Account Types
We provide applications, pooling, and multi-user access models to suit your budget and company structure.
Application Agnostic
Desktop-as-a-Service is built to work with apps from any vendor including Windows, Linux, SAP, Apple/iOS, and more.
Microsoft Exchange Online - Add-On Purchase
If you want to maximize your Desktop-as-a-Service portfolio, add Exchange Online by Microsoft for powerful, enterprise email, and calendaring. Exchange Online adapts to the way you work with intelligent inbox and calendar features.
Desktop Softphone for Desktop Integration
You can integrate Desktop-as-a-Service with Desktop Softphone to maximize your efficiency and transform your workspace into a fully-featured phone. Manage your calls as you would with your physical deskphone through Desktop-as-a-Service while staying connected to the rest of your apps.
Star2Star Application Framework Integration
Star2Star’s Application Framework houses your end-to-end tools for seamless communications. Integrate Desktop-as-a-Service with the application framework to leverage your Star2Star system as part of your workspace and seamlessly access the Activity, CRM Contact Sync, Digital Fax, and Receptionist Console applications.
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Digital Fax
Save time and money with a cloud-based tool that eliminates traditional fax supplies like paper and ink.
Features
-
Users are assigned personal fax numbers with personal inboxes
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Incoming faxes are stored in the cloud as .pdf files
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Faxes can be sent and received anywhere with an Internet connection
Mobile Fax
Smartphone users can now tap into an application that allows them to send and receive critical documents without computer or fax machine access.
Features
-
Easy-to-use interface
-
Application sends and receives faxes from a Digital Fax account or a fax machine
-
Available on both iOS and Android devices
Analog Fax
Use your existing analog fax machine to send and receive faxes via the Star2Star network.
Features
-
Analog Telephone Adapter (ATA) connects you to our specialized fax server in our data center
-
Star2Star routes your fax traffic, enabling your business to send and receive faxes to and from any fax machine, anywhere
-
Email notifications arrive in the event of a device, power, or Internet failure
Our portfolio includes a cutting-edge SD-WAN solution, giving you the power to optimize your network speed, quality, and reliability. Unify your communications with technology that adapts to the way you do business
Software-Defined Wide Area Networking (SD-WAN) technology enhances your communications experience. The power of SD-WAN allows you to improve your network performance with customized traffic routing, network visibility, user-level controls, and more.
Features and Benefits
Cloud, Voice, and Data Optimization
Prioritize your network usage for cloud-based applications, voice services, and data needs. With SD-WAN, your mission-critical communications will leverage the fastest and most reliable connections available at all times.
Customized Network Usage
Intelligent Load Balancing automatically identifies your application usage patterns and their performance needs. The load balancing algorithm combines this with real-time bandwidth and connectivity data to customize your network usage for your business’ exact needs.
Quality-of-Service (QoS) On Any Network
SD-WAN provides built-in QoS by prioritizing VoIP and real-time traffic needs across any internet connection including broadband, cable, and Wireless. The QoS features are bi-directional for enhanced functionality and dynamically adapt to varying bandwidths and traffic demands.
Uninterrupted Service
Rely on consistent, uninterrupted service with intelligent failover features. SD-WAN seamlessly maintains application sessions and connections even when one or more of the physical network connections experiences outages, packet loss, latency, jitter, or congestion.
Direct Peering With 150+ Cloud Apps
Optimal user experiences are emphasized with direct interconnections to hundreds of your favorite cloud applications including Amazon Web Services, Google, Apple, Microsoft Windows, Salesforce, Rackspace, Dropbox, and many more.
Plug and Play Installation
Implementing SD-WAN is simple and easy. If it does not come built-in with your Star2Star solution, you can opt to integrate SD-WAN capabilities in less than five minutes. SD-WAN works with any internet connection, supports up to 4 ISPs, and is designed to be transparent to any firewall and cloud application so you can maintain your provider, security, and compliance.
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Features
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Customer calls reroute to employee cell phones or another office location
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Auto attendants continue to operate, delivering messages to customers or redirecting their calls
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Voicemails are delivered to employees' email inboxes
Each Business Voice+ system includes a StarBox® Voice Optimized SD-WAN that connects to one of our data centers. This tool allows us to manage and monitor the quality of your phone system and helps us guarantee 99.999% reliability and substantial costs savings.
Features
All 3 models are equipped with the same interface and feature set:
Voice Optimized SD-WAN controls and prioritization
Edge traffic shaping for voice and data
Unparalleled visibility and adaptation to network changes
Flexible networking configuration with dual WAN ports for Automatic WAN failover
VoIP gateway and local survivability
Secure, always-on call recording
Zero admin, centrally managed
Manage multiple locations from a single screen
Integrated 24/7/365 monitoring and remote management
All solid state, low power consumption (as low as 6W)
Long life, high reliability
We Have The Integrations Your Business Needs
Ask us about our extensive catalog of turnkey integrations and custom development options. We have over 150+ Integration Studio Connectors designed to integrate simply and seamlessly with the Star2Star system, to help your business overcome every unique business challenge.
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Why Atlantic?
Atlantic Business Systems is the highest and most frequently ranked local office technology provider on Google with a Net Promoter Score of over 94%, unheard of in our industry. We are also the only local company offering IT, VoIP phones and Managed Print services, eliminating finger pointing between vendors and maximizing service efficiency for our clients. Our technology assessments are FREE and always uncover ROI opportunities in addition to areas of risk as it relates to network and data security.One Trusted Partner for All Things Technical
Request A Demo!--' , !--'OverviewImage!--' : !--'!--' , !--'Type!--' : !--'Overview!--' , !--'PageFilter!--' : !--'Overview!--' }{ !--'DisplayName!--' : !--'Business Voice!--' , !--'Link!--' : !--'Business Voice!--' , !--'Copy!--' : !--'
Business Voice provides superior VoIP quality, reliability, and flexibility for customers in need of an intuitive easily deployed solution. Experience a pure cloud communications solution that streamlines and simplifies your operations. Business Voice is the ultimate cloud communications platform for any business in need of seamless, ultra-flexible connectivity.
Features and Benefits
Pure Cloud Architecture
Business Voice is Star2Star's pure cloud deployment platform. Designed for businesses that want peerless call quality, communications flexibility, and exceptional system support, Business Voice is the perfect, zero-hardware option.
Intuitive Management
Business Voice is a user-friendly platform that prioritizes the user experience with intuitive management controls. Users can navigate to their critical communications tools with ease to stay connected, efficient, and productive.
Multi-Location Flexibility
Business Voice optimizes your operations from one location to many. All phones are connected and operate as a single system allowing for direct extension dialing, seamless call transfers, ring groups, call queues, and more.
Proprietary Network Backbone
Business Voice is run on our proprietary private backbone, a redundant, reliable, and secure communications network for your mission-critical communications. We built our architecture with your business in mind to help support you with ultra-reliable, high-quality communications.
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This innovative solution is powered by Star2Star's unique cloud architecture which includes the on-premise StarBox® Voice Optimized SD-WAN and cloud-based network backbone components. Business Voice+ offers guaranteed 99.999% uptime, built-in business continuity, and voice-optimized call routing and controls for end-to-end communications support.
Business Voice+ also scales from small to enterprise businesses and provides a complete suite of advanced UC features designed to boost productivity while reducing costs. Custom development and integration is available to create the ideal communications system for your unique workflows.
Business Voice+ Includes:
Unified voice, video, mobile, chat, fax, conferencing, presence management, and more
SD-WAN voice-optimized call routing and controls plus site survivability
Built-in business continuity features including continuous monitoring, disaster avoidance, and recovery
Multiple levels of failover including mobile phones, voicemail-to-email, and 4G LTE
Custom and turnkey integration options with the Integration Studio platform
Dynamic scalability for small to enterprise offices
Remote work is here to stay. Offering effective remote work solutions is critical for your business.
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Today's workforce expects it
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Keeps your business running in urgent situations
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Provides a more satisfied and productive workforce
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Saves money for both the company and the employee
Savings For New and Existing Customers
New Customers
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Get up to 5 free months of service
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Solution available for as low as $8.99/user/month
Existing Customers
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Seamless upgrades and options to fit your needs
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Up to 70% savings on remote working functionality
Reliable and Flexible Connectivity From Anywhere
Our Remote Work package has everything you need to keep your organization productive and thriving. Voice, collaboration, and video conferencing functionality keeps your organization connected. Always. Regardless of where they are.
Cloud-based Business Voice
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Intelligent call routing and failover
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Auto attendants, voicemail, and Find Me/Follow Me call forwarding
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Desktop and mobile softphones
Collaboration
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Persistent team messaging with individuals and group channels
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Integrated voice and video conferencing
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File sharing and management
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Productivity tools
Digital Fax
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Empower your remote workforce with analog, digital, and mobile faxing solutions
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Digital Fax adds reliable, cloud-based faxing to your communications system
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Mobile Fax allows Digital Fax users to send and receive faxes on their mobile device
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Analog Fax is an innovative way to send and receive faxes using your existing analog fax machine via an ATA device
Team Hub
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Nerve center for collaboration, teamwork, and hyper-productivity
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Let go of email with the ability to message in channels and groups
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Bring together internal and external members via chats, video meetings, screen sharing, and more
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Share and collaborate with files and other content
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Make work more productive with tasks, notes, integrations, and more
Text Messaging
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Seamless, single number service and texting between your business number and US-based, SMS/MMS-ready phone numbers
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Support for two-way text messages, attachments, and hyperlinks
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Desktop and Mobile versions for text messaging capabilities from any device
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Shared contacts, persistent message histories, and intuitive controls
Video Meetings
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Host and participate in online meetings from any device
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Enhanced security and flexibility over competitor solutions
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Share screens simultaneously
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Manage attendees with virtual lobby controls
Nerve Center For Collaboration, Teamwork and Hyper-productivity
Team Hub is our cutting-edge team collaboration software platform for hyper-productivity. It’s a one-stop-shop for all your communication needs. Here’s how you can leverage Team Hub at your business:
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Let go of email with the ability to message in channels and groups. Bring together internal and external members
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Share and collaborate with files and other content
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Make work more productive with tasks, notes, and other productivity solutions
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Connect more deeply with video meetings and screen sharing
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Use built-in workflow tools to streamline your daily activities
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Integrate your toolkit of solutions into one business productivity and collaboration platform
Contact us to learn more about Team Hub and how it can help you drive teamwork, productivity, and streamline your team’s efficiency.
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Features
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Online Meeting Accessibility Via Any Device: Computer, Laptop, Tablet and Phone
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Supports Web, Full HD Video and Dial-in Users
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Seamless, Browser-based Videoconferencing Access
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Personal Meeting Room IDs For All Registered Users
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Share Any Content: Video Clips, Audio, Documents, Presentations and More
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Simultaneous Screen Sharing During Video Meetings
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Robust Scheduling
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Virtual Lobby and Host Management Of Attendee List
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Audio, Screen, Microphone, Touch To Talk, Camera Toggling and More Controls
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Instant Videoconferencing Meetings From Anywhere With Anyone
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Secure Voice, Video and Screen Sharing From Any Device
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Seamless Integration With Team Hub
Extend the capabilities of your phone system to your desktop, laptop, and mobile devices with our Desktop Softphone and Mobile Softphone applications.
Our softphone extensions empower remote and on-the-go workers, keeping them productive anywhere, anytime.
Features
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See the status of teammates with presence indicator alerts (green for available, red for busy, yellow for ringing, and blue for dialing)
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Quick dial frequently called numbers with your Favorites List
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Place calls outside of your organization with Contacts List Integration
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One-touch access to voicemail
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Call transfer
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Conference calling for on-the-fly meetings
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Secure user authentication
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Calls can be placed over 3G/4G networks
Text Messaging is an SMS/MMS application that allows users to communicate via text messages to mobile phones of customers or other business contacts. It provides seamless communications with single number service using employee desk phone numbers or other designated lines when communicating via texting.
Features and Benefits
Two-Way Messaging
Text Messaging provides two-way messaging capabilities between any US, SMS/MMS-ready phone numbers. The application supports SMS and MMS text messages, attachments, and hyperlinks.
Shared Contacts
Text Messaging automatically populates your contacts list with existing contacts from Desktop Softphone. This feature keeps your contacts list updated in real-time, without duplicating entries. Text Messaging also allows contact imports from Google, Outlook, and CSV files.
Persistent Message History
Messages are securely maintained in our cloud, allowing users to access their messages on any device with Text Messaging installed. This prevents loss of message history and important information with the ability to maintain access on new devices or if a device crashes.
Intuitive Controls
Users can login to Text Messaging using their Star2Star single sign-on credentials, turn alerts on or off, search messages with the built-in search tool, manage settings, upload or backup contacts, and more!
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Extending the capabilities of your communications system should be straightforward, requiring minimal effort. To help our customers get the most out of their enterprise communications and collaboration solutions, we have created packaged applications for our most requested functionalities.
Urgent Notification
The Urgent Notification packaged application allows Star2Star system administrators to send notifications regarding urgent calls to designated text and email endpoints.
Use Cases
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Security Threats, Lockdowns and Crime
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Severe Weather and Related Cancellations
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Building, Facility and Campus Closures
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Internet, Phone, Or Other System Outages
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Fire Drills and Evacuations
Mass Notification
The Mass Notification packaged application enables multimodal notification capabilities for any number of recipients to receive mass notifications via text and/or email, take secondary actions, and more.
Use Cases
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School Closures and Weather Delays
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Marketing Messages
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Bill Reminders
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Events Updates and Reminders
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Fleet and Transportation Management
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Employee Collaboration
Employee Alerts
The Employee Alerts packaged application allows Star2Star system administrators to send alerts via email and SMS text messaging to all employees or designated groups.
Use Cases
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Office Closures and Delayed Openings
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Alternate Work Schedules
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COVID-19 Impact Information
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HR Updates and Reminders
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Last-minute Reminders
CRM Integration
The CRM Integration packaged application integrates Star2Star solutions with CRM platforms to support click-to-call, inbound screen pops, and call detail tracking features.
Features and Benefits
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Eliminate and/or minimize manual data entry and improve visibility
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Enable real-time screen pops via CRM for incoming and outgoing calls
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Automatic call logging via CRM eliminates the need for manual call activity tracking
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Allows users to Click-to-Call contacts from CRM screens
We offer advanced contact center solutions for everyday communications to full-scale call center needs.
Contact Center
Contact Center is our exclusive, full-featured call center that delivers advanced call routing, management, and reporting with a simple, web-based platform. Operate Contact Center seamlessly across all of your locations, and administer queues and agents for hundreds of users if needed.
Features
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Agent login/logout
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Skill-based ring strategies
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Flexible queuing configurations
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Agent barge, monitor, and whisper functionality
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Real-time displays (optional)
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In-depth reporting (optional)
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Optional cloud-based recordings of agents' inbound calls for quality assurance or archival purposes
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Implement to any existing Star2Star system without additional hardware
Service Insight
Designed for internal, departmental call center needs, Service Insight provides key insights into customer service data. No matter who your customers are speaking to when they engage with your company, Service Insight will provide your staff with everything they need to know to ensure a seamless, enjoyable experience.
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Service Insight is our cloud-based customer service solution designed to elevate the customer engagement experience by providing in-depth customer analytics to every department. It provides the infrastructure for all employees in your organization to help optimize customer experience and engagement with your brand, allowing you to base business decisions on customer analytics.
Features
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Cloud-based Deployment
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Web-based Agent Desktop
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Full-featured Auto Attendant and Unlimited Queues
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Supports Remote Customer Service Professionals
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Supervisor Heads Up Display
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Supervisor Agent Monitoring
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Queue Monitoring and Dashboards
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Post-call Review
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Net Promoter Score (NPS)
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Historical Data and Trend Analysis Call Center
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Queue Creation Wizard Tool
Star2Star’s Service Insight is the customer service solution that will elevate your customer engagement and brand experience. Learn more about Service Insight today!
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Our Desktop-as-a-Service solution provides cloud-optimized virtual apps and desktops, storage, and anywhere, anytime access to your desktop with the device of your choice.
Your Applications, When And Where You Need Them
Unifying your communications goes hand-in-hand with optimizing your operations and end-user tools. Desktop-as-a-Service is a virtual desktop solution that integrates your office workspace with your communications and collaboration platform, allowing you to stay connected to every tool you need to be productive from anywhere.
The Industry's Only Citrix Ready UCaaS Partner
Our unique partnership with Citrix allows us to package our award-winning Business Voice system, including multiple UCaaS applications such as Video Meetings and Text Messaging, with the Citrix Virtual Apps and Desktop solution to create a one-of-a-kind user experience. This solution allows businesses to easily deploy a virtual desktop with all the productivity applications they need including our industry-leading UCaaS solution, Business Voice, in a high quality, consistent, and secure manner that ensures an unparalleled user experience.
Multi-device Access
With the ability to login to your virtual workspace from any device, you will never have to transport your office equipment or worry about not having access to critical files. Desktop-as-a-Service offers a seamless user experience across your phone, tablet, computer, and more!
Built-in Security
Security is our number one priority for all of our cloud solutions, especially where your private data is concerned. Desktop-as-a-Service leverages cloud storage, multi-factor authentication, encryption, and context-based access controls to keep your desktop and data safe no matter where your access point is. Our security features also reduce the risk of intrusion and security breaches with centrally secured apps and desktops to eliminate VPN holes.
Adaptive Desktop
The Desktop-as-a-Service workspace adapts to your environment and acts as an extension of your network. When you’re logged in, the connection is constantly monitored for uptime and security.
Vertical-specific Customization
Every business is unique and requires its own set of workflow tools. With Desktop-as-a-Service, you can customize the applications that come with your workspace to fit your operations needs. We can create application packages for any vertical including healthcare, finance, government, manufacturing, and more.
Multiple User Account Types
We provide applications, pooling, and multi-user access models to suit your budget and company structure.
Application Agnostic
Desktop-as-a-Service is built to work with apps from any vendor including Windows, Linux, SAP, Apple/iOS, and more.
Microsoft Exchange Online - Add-On Purchase
If you want to maximize your Desktop-as-a-Service portfolio, add Exchange Online by Microsoft for powerful, enterprise email, and calendaring. Exchange Online adapts to the way you work with intelligent inbox and calendar features.
Desktop Softphone for Desktop Integration
You can integrate Desktop-as-a-Service with Desktop Softphone to maximize your efficiency and transform your workspace into a fully-featured phone. Manage your calls as you would with your physical deskphone through Desktop-as-a-Service while staying connected to the rest of your apps.
Star2Star Application Framework Integration
Star2Star’s Application Framework houses your end-to-end tools for seamless communications. Integrate Desktop-as-a-Service with the application framework to leverage your Star2Star system as part of your workspace and seamlessly access the Activity, CRM Contact Sync, Digital Fax, and Receptionist Console applications.
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Digital Fax
Save time and money with a cloud-based tool that eliminates traditional fax supplies like paper and ink.
Features
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Users are assigned personal fax numbers with personal inboxes
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Incoming faxes are stored in the cloud as .pdf files
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Faxes can be sent and received anywhere with an Internet connection
Mobile Fax
Smartphone users can now tap into an application that allows them to send and receive critical documents without computer or fax machine access.
Features
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Easy-to-use interface
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Application sends and receives faxes from a Digital Fax account or a fax machine
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Available on both iOS and Android devices
Analog Fax
Use your existing analog fax machine to send and receive faxes via the Star2Star network.
Features
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Analog Telephone Adapter (ATA) connects you to our specialized fax server in our data center
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Star2Star routes your fax traffic, enabling your business to send and receive faxes to and from any fax machine, anywhere
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Email notifications arrive in the event of a device, power, or Internet failure
Our portfolio includes a cutting-edge SD-WAN solution, giving you the power to optimize your network speed, quality, and reliability. Unify your communications with technology that adapts to the way you do business
Software-Defined Wide Area Networking (SD-WAN) technology enhances your communications experience. The power of SD-WAN allows you to improve your network performance with customized traffic routing, network visibility, user-level controls, and more.
Features and Benefits
Cloud, Voice, and Data Optimization
Prioritize your network usage for cloud-based applications, voice services, and data needs. With SD-WAN, your mission-critical communications will leverage the fastest and most reliable connections available at all times.
Customized Network Usage
Intelligent Load Balancing automatically identifies your application usage patterns and their performance needs. The load balancing algorithm combines this with real-time bandwidth and connectivity data to customize your network usage for your business’ exact needs.
Quality-of-Service (QoS) On Any Network
SD-WAN provides built-in QoS by prioritizing VoIP and real-time traffic needs across any internet connection including broadband, cable, and Wireless. The QoS features are bi-directional for enhanced functionality and dynamically adapt to varying bandwidths and traffic demands.
Uninterrupted Service
Rely on consistent, uninterrupted service with intelligent failover features. SD-WAN seamlessly maintains application sessions and connections even when one or more of the physical network connections experiences outages, packet loss, latency, jitter, or congestion.
Direct Peering With 150+ Cloud Apps
Optimal user experiences are emphasized with direct interconnections to hundreds of your favorite cloud applications including Amazon Web Services, Google, Apple, Microsoft Windows, Salesforce, Rackspace, Dropbox, and many more.
Plug and Play Installation
Implementing SD-WAN is simple and easy. If it does not come built-in with your Star2Star solution, you can opt to integrate SD-WAN capabilities in less than five minutes. SD-WAN works with any internet connection, supports up to 4 ISPs, and is designed to be transparent to any firewall and cloud application so you can maintain your provider, security, and compliance.
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Features
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Customer calls reroute to employee cell phones or another office location
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Auto attendants continue to operate, delivering messages to customers or redirecting their calls
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Voicemails are delivered to employees' email inboxes
Each Business Voice+ system includes a StarBox® Voice Optimized SD-WAN that connects to one of our data centers. This tool allows us to manage and monitor the quality of your phone system and helps us guarantee 99.999% reliability and substantial costs savings.
Features
All 3 models are equipped with the same interface and feature set:
Voice Optimized SD-WAN controls and prioritization
Edge traffic shaping for voice and data
Unparalleled visibility and adaptation to network changes
Flexible networking configuration with dual WAN ports for Automatic WAN failover
VoIP gateway and local survivability
Secure, always-on call recording
Zero admin, centrally managed
Manage multiple locations from a single screen
Integrated 24/7/365 monitoring and remote management
All solid state, low power consumption (as low as 6W)
Long life, high reliability
We Have The Integrations Your Business Needs
Ask us about our extensive catalog of turnkey integrations and custom development options. We have over 150+ Integration Studio Connectors designed to integrate simply and seamlessly with the Star2Star system, to help your business overcome every unique business challenge.
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